Order Cancellation Policy:
● Before September 2025: If you cancel your order before it ships, we will provide a full refund with no handling fees.
● Starting October 2025: If you cancel your order before it ships, we will deduct a 5% handling fee from the refund amount to cover some operating costs.
● If your order has already shipped: We will deduct a handling fee of US$180 from the refund amount to cover shipping and handling costs.
We are always committed to providing excellent service and appreciate your understanding and support. If you have any questions or need further assistance, please feel free to contact our customer service team at [email protected].
If you wish to cancel your order, please promptly contact our customer support team at [email protected] after placing your order. If your order is canceled before shipment, we will charge a 5% handling fee based on the order amount. However, if the order has already been shipped, a processing fee of $180 will be deducted from the refund amount. Detailed handling fees for other products are as follows:
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed (less any delivery fees incurred by us), and a credit will be applied to your credit card or original method of payment within 7-15 business days (varies by bank).
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted, which may take up to 7-15 business days. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchange Policy:
1. Before Shipping:
- Free replacement is offered for products of the same price.
- If you wish to change to a different model, you will be responsible for covering the price difference between the products.
2. Shipped But Not Received:
- Exchanges are not possible once the package has been successfully sent.
Delivered (Exchanges within 14 days):
- Exchanges are only accepted within 14 days of delivery.
- Ensure the bike is unused, free from dirt, dust, and odor, and in its original packaging and condition.
- Customers are responsible for the return shipping cost:
$180 for the bike
$30 for accessories
$80 for the battery
- If changing to a different model, customers are responsible for the shipping cost of $180 and the price difference.
- We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, please send us an email at [email protected] and we will guide you through the process.
Return Policy:
If 14 days have gone by since you received your purchase, or if the product has developed a fault due to misuse or negligence, unfortunately, we cannot offer you a refund or exchange.
1. Used Items
We do not accept any returns on used items.
2. Damages and issues
If the product is defective or damaged, Send damaged photos or videos to customer service within 7 days after receiving the goods, and the damaged parts can be replaced or compensated. We will cover the return (exchange) shipping costs.
In the case of non-quality returns, the customer will be responsible for the return shipping costs.
Used goods, batteries, special orders, sale items, gift cards, and gift orders will not be accepted, except in extreme cases of breakage/malfunction covered under our warranty.
You can always contact us for any return questions at support@yozmasport.com
NOTICE:
If your return or exchange request is approved by YozmaSport®, you may receive a new product or a refund. The shipping label will be provided by YozmaSport®, please do not ship them by yourself before receiving the shipping label.
Please send us a notification with the tracking number after returning any items. Once we receive your return, we will either replace the item with a new product or refund your money as soon as possible. If the returned items do not match the given requirements above, we will not accept the return. We will send it back to you immediately with notifications. Please be aware, that restocking fees may apply to unauthorized（25%） returns.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund period is 7-15 business days (varies by bank).
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.